Effective Date: [08-08-23]

Thank you for choosing Olo! We are committed to providing you with the best possible experience. In the event that you need to return a product or request a refund, please review our Refund and Returns Policy below.

1. Refund Policy:

1.Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, please contact our Customer Support team within 7 days of receiving the item. We will arrange for a replacement or issue a full refund, including any applicable shipping fees.

2. Returns Policy:

2.1 Authorization: Before returning any item, you must contact our Customer Support team to obtain a return authorization. Unauthorized returns may not be accepted.

2.2 Condition of Returned Items: Returned items must be in their original condition and packaging, with all accessories and components included. Items that show signs of use, damage, or alteration may not be eligible for a refund or exchange.

2.3 Return Shipping: You are responsible for the cost of shipping returned items to our designated return address. We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for items lost or damaged during return shipping.

2.4 Refund Processing: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method, and it may take [number] business days for the refund to appear in your account, depending on your payment provider.

3. Exclusions:

Our Refund and Returns Policy does not cover the following:

• Items damaged due to misuse, neglect, or improper handling.
• Items that have been modified, altered, or repaired by unauthorized parties.
• Normal wear and tear.
• Items returned without proper authorization.
• Items returned beyond the specified timeframes.

4. Contact Us:

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact our Customer Support team at [customer support email or phone number].

5. Changes to the Policy:

Olo reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective upon posting on our website.

By making a purchase from Olo, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.

Thank you for choosing Olo!